Delivery
In-house training, public training or custom arrangement.
Communication
Effective Communication
Improve rapport, listening, communication channels and influence through practical workplace tools.
Ideal for: Teams, executives, customer-facing staff and leaders.
Learning outcomes
What participants will be able to do
- Build rapport and active listening skills
- Identify communication channels
- Practise win-win communication
Course content
Core modules
1
Building rapport
2
Eye accessing cues
3
Listening
4
Personality and communication
5
Power of voice
Methodology
Activities, discussion, coaching, case studies, simulations and facilitated reflection.
Best fit
Teams that need practical tools, engagement and behavioural change.
Planning a training programme for your organisation?
Tell us your objectives, audience and preferred timeline. WRK can recommend a suitable programme or customise one for your team.
Practical, interactive and engagingMeasurable impact you can see