Delivery
In-house training, public training or custom arrangement.
Customer Service
High Impact Customer Service
Develop customer-centric habits, professionalism, empathy and service recovery through simulation and role play.
Ideal for: Frontliners, service teams, support teams and public-facing departments.
Learning outcomes
What participants will be able to do
- Build effective customer communication
- Strengthen professionalism and empathy
- Handle customer situations with resilience
Course content
Core modules
1
Customer service values
2
Communicate effectively with customers
3
Building common ground
4
Emotional intelligence
5
Customer simulation and role play
Methodology
Activities, discussion, coaching, case studies, simulations and facilitated reflection.
Best fit
Teams that need practical tools, engagement and behavioural change.
Planning a training programme for your organisation?
Tell us your objectives, audience and preferred timeline. WRK can recommend a suitable programme or customise one for your team.
Practical, interactive and engagingMeasurable impact you can see